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FAQ

HOW DO I PLACE AN ORDER?

Simply navigate the website and identify the product you want.

Add to cart, and proceed to checkout. Payment via debit card and in some cities   (Lagos, Abuja and Portharcourt) payment on delivery option is available.

You can also place your order via whatsapp 08109923711

 

DO YOU ACCEPT RETURNS?

We accept returns and exchanges within 14 days of date of delivery if the item received is damaged or defective. If the item purchased is not as described or defective, we will send another unit or refund the customer. Please contact us with photos and details of the product and the defect. The customer is responsible for the shipping on returned goods.

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original method of payment.

 

PAYMENTS

CAN I PAY ON DELIVERY?

We offer payment on delivery for only Lagos, Portharcourt and Abuja. Other cities, you have to make payment before delivery.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept the following payment methods during checkout:

  • VISA debit cards
  • Mastercard
  • Interswitch
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    IS IT SAFE TO ENTER MY CREDIT/DEBIT CARD DETAILS INTO THIS WEBSITE?

    We do not store any of your card details. That is handled by our payment processor, PAYSTACK, one of the best in the business! Hence, we cannot share any of your card details with anyone else.

    IF YOU HAVE OTHER QUESTIONS, PLEASE EMAIL CUSTOMER SERVICE AT info@urbantrendshub.com

    You can also reach us via live chat, phone or Whatsapp 08109923711